Incident Management System

AXIS Gatepass – Incident Management System

Incident Reporting, Escalation & Closure Workflow for Industrial Facilities

Bring Safety, Security, Maintenance, Hygiene, Environment and Health incidents into one controlled workflow — from reporting to closure — with SLA escalation, stakeholder updates and a complete audit trail.

QUICK INQUIRY

    What is Facility Incident Management?

    Facility Incident Management is a centralized system to report and resolve operational incidents across a plant or campus — safety observations, security exceptions, maintenance breakdowns, housekeeping issues, environment/health concerns — through a defined workflow that ensures ownership, response time control and verifiable closure.

    One live view of what’s open, overdue and escalated

    Higher accountability through defined roles and SLA escalation

    Faster closure with task-based execution and evidence

    Key capabilities

    Incident capture (mobile web/app + web)

    • Category/subcategory, title/description
    • Location hierarchy: site → building → floor → zone
    • Asset/equipment tag, QR scan option
    • Multiple attachments (photos/videos/docs)
    • Optional anonymity (policy-based)

    Assignment & execution

    • Severity/Priority: Critical/High/Medium/Low
    • Multi-task assignment to multiple teams and assignees
    • Work log updates with timestamps
    • Resource needs: “Need help / need spare / need access” type requests
    • Reassignment with full history

    Closure governance

    • Evidence mandatory by category/severity (configurable)
    • Closure authority verifies before closing
    • Reopen controls with reason + corrective steps

    Communication & visibility

    • In-app + email + SMS/WhatsApp gateway support
    • Stakeholders always notified of status changes and escalations

    End-to-End Incident Workflow

    Dashboards for Control. Reports for Audit.

    • Open by category, severity, status
    • Overdue & aging trend
    • MTTA/MTTR-style KPIs (acknowledge/assign/resolve/close)
    • Heatmap by location/zone
    • Recurring issues (Pareto)
    • Assignee workload and performance
    • Reopen rate & reasons

    Reports

    • Daily/weekly/monthly summaries (scheduled emails)
    • SLA breach report with escalation history
    • Full audit trail export (Excel/PDF)

    FAQs

    Q1. Can we configure categories, locations, SLAs and escalation levels?

    Yes—masters and escalation matrix can be configured per site and severity.

    Q2. Can one incident be assigned to multiple teams?

    Yes—split into tasks and assign each task separately.

    Q3. Is evidence mandatory to close an incident?

    Configurable by category/severity.

    Q4. Do you support WhatsApp/SMS alerts?

    Yes, via approved gateway integration.